Privacy Policy - Risaroo Baby Carriers & More, LLC ("Risaroo") operates www.Risaroo.com ("the site"). This page informs you of our policies regarding the collection, use and disclosure of personal information we receive from users of the site. We use your personal information only for providing for and improving the site. By using the site, you agree to the collection and use of information in accordance with this policy. While using our site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, address, and email address. Like many site operators, we collect information that your browser sends whenever you visit our site ("log data"). This log data may include information such as your computer's internet protocol ("IP") address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages and other statistics. We may use your personal information to contact you with newsletters, marketing or promotional materials. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site. We do not sell, trade or rent users personal identification information to others. We reserve the right to update or change our privacy policy at any time and you should check this privacy policy periodically. Your continued use of our site after we post any modifications to the privacy policy on this page will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified privacy policy.  If you have any questions about this privacy policy, please contact us at info@risaroo.com.

 

Military Discount- We offer a 10% discount on all orders for military members and their spouses. Please contact us at info@risaroo.com to  apply for the discount. *This discount excludes all Tula products.

 

Pre-orders - Pre-order deposits are non-refundable. You can transfer your pre-order by contacting us at info@risaroo.com.

 

Layaway - Layaway is availabe on all orders. Layaway deposit amount is 20% of list price. Use code "Layaway20" to check out with an item on the layaway plan. Once your transaction is complete, we will send you a confirmation email with your remaining amount due plus a $5 layaway fee. You can make payments at your convenience on our website. Click HERE to make a layaway payment. 
 
You will have 60 days to pay the remaining balance.  Please note that if your balance is not paid within 60 days, your items will no longer be held and you will be refunded all but the required 20% deposit. We will ship your items to you when you are paid in full. Please contact us at info@risaroo.com if you have any questions!

 

Shipping Policy - We ship FREE via USPS Priority to anywhere in the U.S.A. for orders over $75.  Domestic orders under $75 have a $10 shipping fee.  International orders will ship via USPS First Class Mail. International orders have shipping costs of $20 for orders up to $100, $25 for orders between $100 and $200, and $30 for orders over $200.  

Out of Stock Policy - If a wrap that you have ordered is out of stock, you will be notified by email and given the option to wait on the wrap, choose another wrap, or get a refund.

Return/Exchange Policy - Risaroo will accept returns or exchanges on a purchased item within 30 days of the transaction if the item is unused and still in the original packaging with tags. Requests for a return must be made within the 30 day window. Shipment directions will follow. Once received and appropriate condition of the returned item is confirmed, a refund will be issued for the original purchase price of the item(s) (including shipping fees) minus the actual shipping costs paid by Risaroo and a 10% restocking fee.  In the sole discretion of Risaroo, purchases past the 30 days from the original transaction may be accepted for return but would be subject to exchange and or issuance of store credit only (subject to the same calculations as noted above). An item is not considered to be in its original condition if it has been used, washed, or damaged in any way. If an item has been used, washed, damaged, or the tags have been removed, it is not eligible for a refund or exchange. Please email us at info@risaroo.com for instructions prior to shipping any items back for a refund/exchange.  

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